Terms of Use

1 Purpose

Graffenno is a family of business management systems provided as software as a service (SaaS), enabling the control of financial, tax, commercial, and operational routines, the issuance of tax documents, and integration with other systems.

These Terms govern the relationship between Graffenno and the user or contracting company, hereinafter referred to as the Client, regarding access to and use of the platform, mobile applications, and other associated services.

Use of the platform is conditioned upon full acceptance of these conditions. If the Client does not agree with any provision, the Client should not use the services.

2 Registration and access account

To use the platform, it is necessary to create an account by providing truthful, complete, and up-to-date data. The Client is responsible for the accuracy of the information provided and must keep it up to date throughout the term of the agreement.

Access is granted individually per user. Credentials are personal and non-transferable, and it is the responsibility of the Client and each user to safeguard the confidentiality of their password and to promptly report any unauthorized use they identify.

The Client is responsible for all activities carried out through its account and the accounts of the users it registers, including the permissions granted to each team.

• Truthful registration data kept up to date
• Personal, non-transferable access credentials
• Client responsibility for the actions of its users
• Immediate notification in case of unauthorized use

3 Plans, payment, and implementation fee

The platform is offered through plans with different sets of features and limits, whose prices and current conditions are presented on the plans page and in the commercial proposal sent to the Client.

In addition to the subscribed plan's monthly fee, an implementation fee may apply, intended for initial setup, channel connection, and support during the onboarding period. Billing conditions are disclosed prior to contracting.

Payment must be made on the dates and through the means agreed upon. Late payment may result in suspension of access to the platform until the situation is regularized, without prejudice to any charges contractually provided for.

Prices may be adjusted in the manner and at the frequency provided for in the agreement or in the commercial proposal, upon prior notice to the Client.

4 User obligations

The Client undertakes to use the platform lawfully, in accordance with applicable law, these Terms, and the policies of the integrated services connected to its account.

It is prohibited to use the services to send unsolicited bulk messages, fraudulent or discriminatory content, unlawful content, or content that violates the rights of third parties, as well as to engage in any practice that compromises the integrity, security, or availability of the platform.

• Obtain adequate consent from contacts before initiating communications
• Not use the platform for spam or abusive communications
• Not attempt to access third-party areas, data, or accounts without authorization
• Not reverse engineer, copy, or redistribute the software
• Be liable for the content of messages and data entered into the account

5 Issuance of tax documents and integrations

The issuance of tax documents is carried out through the official web services of the state tax authorities (Secretarias da Fazenda), municipal governments, and other competent bodies. The availability of these services, authorization timeframes, and validation rules are defined by those bodies themselves and may be changed by them at any time.

The Client is responsible for the accuracy and correctness of the information declared in the issued documents, for maintaining a valid digital certificate, for the regularity of its tax registration, and for compliance with the ancillary obligations applicable to its tax regime. Rejections, denials, and unavailability determined by tax authorities result from their own criteria and are beyond Graffenno's control.

Graffenno is not liable for unavailability, functionality changes, policy changes, or penalties imposed by integrated service providers, and undertakes to notify the Client and to assist it, to the extent possible, in addressing such matters.

6 Intellectual property

The platform, its source code, interface, trademarks, logos, documentation, and all other elements comprising it are owned by Graffenno or its licensors and are protected by intellectual property law.

The subscription grants the Client a limited, non-exclusive, non-transferable, and revocable license to use the platform, restricted to the term of the agreement and to the purposes set forth in these Terms. No provision transfers to the Client any ownership right over the platform.

Data entered by the Client into the platform remains owned by the Client and is processed in accordance with the Privacy Policy and applicable data protection law.

7 Limitation of liability

Graffenno makes efforts to keep the platform available and functioning properly, in accordance with the agreed service level. However, the services are provided on an "as is" basis, with no guarantee of absolutely uninterrupted or error-free operation.

Graffenno is not liable for damages arising from improper use of the platform, content entered or sent by the Client, connection failures on the Client's part, unavailability caused by third parties (including infrastructure service providers, tax authorities, and financial institutions), or integrations developed or configured by the Client itself.

In any event, Graffenno's liability is limited to the amount actually paid by the Client in the twelve months preceding the event giving rise to the claim, except as otherwise provided by law.

8 Term and termination

The agreement remains in effect for the term set forth in the commercial proposal or, in the absence of a fixed term, for an indefinite period, for as long as use of the services and payment of the monthly fees continue.

Either party may terminate the agreement upon prior notice, subject to the conditions and timeframes set forth in the commercial proposal. Termination does not waive the obligation to pay amounts owed up to the termination date.

Graffenno may suspend or terminate access in the event of a breach of these Terms, unlawful use of the platform, or unremedied default, upon notice to the Client.

Upon termination of the agreement, the Client may request the export of its data within the timeframe communicated by Graffenno, after which the information may be deleted, subject to applicable legal retention obligations.

9 Changes to these Terms

These Terms may be updated to reflect changes to the platform, applicable law, or the rules of tax authorities and integrated service providers. The current version will always be available on this page, along with the date of the last update.

Material changes will be communicated to the Client through the registered contact channels. Continued use of the platform after such communication constitutes agreement with the new version.

10 Governing law and jurisdiction

These Terms are governed by Brazilian law.

The courts of the judicial district of Graffenno's headquarters are elected to settle any disputes arising from this document, with waiver of any other, however privileged it may be, except in cases of jurisdiction legally established in favor of the consumer.

Questions about these Terms may be sent to [email protected].